Shipping & Return policy
How Much Does The Shipping Cost?
IVSO.com provides free shipping for the customers globally.
How Fast Can I Get My Products?
Once you complete the payment, we'll ship the goods out to you within 2 business days. The goods are shipped from China to worldwide places within 7-25 business days, from local warehouse within 3-7 business days.
What Shipping Methods Are Offered?
We'll ship your goods by air express courier. The choice of courier varies according to the country.We deliver globally and use several major international air express courier, including air parcel (default) ,UPS, DHL, FedEx, TNT and EMS (customer and balance required).
For bulk orders, we can also arrange to make the goods available at our storage for your own forwarder to collect.
About Customs & Tax
Some countries have import taxes, customs duties and other fees. These will need to be paid by you. These policies vary from country to country, so we strongly suggest you contact your local customs office for more information.
Please note, customs clearance procedures may also add to the delivery time.In these cases, we also offer a special China Express Air Mail service for no extra charge. Please inquire if you believe this applies to your country.
Receiving Your Delivery
- Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
- It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.
- If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. If you accept delivery and sign for the goods it is much more difficult to pursue a claim later.
Worldwide Shipping And Legality
- We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)
- Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country. We are not responsible for confiscated items by your local authorities or any associated costs incurred.
Return& Refund Policy
- Returns must include all accessories
- Items must include original packaging
- Returns may be rejected if items do not meet the above requirements
- Returen address: No. 5-1, Lane 1, Haibin New Village, Gushu Community, Xixiang Street, Baoan District, Shenzhen
Any item not in its original condition is damaged or missing parts for reasons not due to our error and doesn't meet the warranty. For purchases not made directly through IVSO’s official website , please contact retailers for refunds.